Refund Policy
Returns
We want you to feel confident with every purchase. If you are not completely satisfied with your order, you may request a return within 60 days of receiving your items.
Returned products must be unused, in original condition, and include all original packaging to be eligible for a refund.
How to Start a Return
To initiate a return, please contact our customer support team with your order details. Our team will provide you with return instructions and guide you through the process to ensure a smooth experience.
Email: support@touchlandusoutlet.com
Refunds
Once your returned items are received and inspected, your refund will be processed.
Refunds are issued to the original payment method used at checkout.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Non-Refundable Items
Items that show signs of use, damage, or are returned without original packaging may not be eligible for a refund. In such cases, the return may be declined or partially refunded.
Order Issues
If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible. We will review the situation and work quickly to provide a suitable resolution.
Our Commitment
We aim to make every return and refund process straightforward and fair. Clear communication, timely support, and customer satisfaction are at the heart of our service.
Contact Us
If you have any questions regarding returns or refunds, our support team is always here to help.
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