Refund Policy

At Touchland US Outlet, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund policy to ensure your peace of mind. This Refund Policy outlines the terms and conditions for requesting a refund, including eligibility, timelines, and the refund process.
Eligibility for Refunds: All products purchased through Touchland US Outlet are eligible for a refund within 60 days of delivery. To be eligible, the product must be in its original, unused condition, with all original packaging and tags intact. Products that have been used, damaged, or altered will not be eligible for a refund.
Free Return Shipping: We offer free return shipping on all eligible refund requests. You will not be charged any fees for returning your item(s) to us.
Refund Process: To request a refund, please contact our customer service team at press@touchlandusoutlet.com with your order number and a brief explanation of why you are requesting a refund. Our team will review your request and provide you with detailed instructions for returning your item(s).
Refund Timeline: Once we receive and inspect your returned item(s) and confirm they meet the eligibility requirements, we will process your refund within 5-10 business days. Refunds will be issued in the same currency (USD) and payment method used for the original purchase. Please note that it may take additional time for your financial institution to process the refund and reflect it in your account.
Non-Refundable Items: All products that are used, damaged, or altered are non-refundable. If you have any questions about whether your item is eligible for a refund, please contact our customer service team before initiating a return.